We will attempt to make every effort possible to ensure that you are satisfied with your purchase from PomWorks! At PomWorks we pride ourselves on timely delivery and very competitive prices. Purchases made through PomWorks will show as "ACDECORATIN" on your credit card statement. We cannot accept returns, however if there is a late delivery we will attempt to refund a portion of your original purchase amount. All pompons shown on this site have been fully fluffed. PomWorks does not pre-fluff pompons in order to keep shipping costs at a minimum. Please feel free to contact us regarding any questions you may have before or after you have placed an order. Thank you!